Refund Policy – PhatBird.co.uk
At PhatBird.co.uk (“the Website” or “PhatBird”), we strive to provide our customers with a satisfactory shopping experience. If you are not completely satisfied with your purchase, we offer a refund policy outlined below. Please read this policy carefully before making a purchase. By using our services and making a purchase, you agree to the terms of this refund policy.
1. Eligibility for Refund
a. To be eligible for a refund, you must meet the following conditions:
– The item(s) must be in their original condition, unworn, and with all original tags and packaging.
– The request for a refund must be made within the specified period from the date of delivery, as outlined below.
b. Non-refundable Items:
– Certain items may not be eligible for a refund due to hygiene reasons, such as intimate apparel, swimwear, and accessories. These items will be clearly marked as non-refundable on the Website.
2. Refund Period
a. The refund period for eligible items is 21(Twenty-one) calendar days from the date of delivery.
3. Requesting a Refund
a. To request a refund, please follow these steps:
– Contact our customer support team at info@phatbird.co.uk. within the specified refund period.
– Provide your order details, including the order number and a description of the item(s) you wish to return.
– Our customer support team will guide you through the return process and provide you with any necessary instructions.
b. Return Shipping:
– The customer is responsible for the return shipping costs unless the item received is defective or incorrect due to our error.
– We recommend using a trackable shipping service to ensure the safe return of the item(s).
4. Refund Process
a. Once we receive the returned item(s) and verify their eligibility for a refund, we will process the refund within 14 business days.
b. The refund will be issued to the original payment method used for the purchase.
c. Please note that it may take additional time for the refund to reflect in your account, depending on your bank or payment provider.
5. Exclusions and Conditions
a. PhatBird reserves the right to refuse a refund if the returned item(s) do not meet the eligibility criteria stated in Section 1.
b. We do not provide refunds for items damaged due to improper use, negligence, or alteration after purchase.
c. In case of partial returns from a multi-item order that qualified for a discount or promotion, the refund amount will be adjusted accordingly to reflect the revised order total.
6. Damaged or Incorrect Items
a. If you receive a damaged or incorrect item due to our error, please contact our customer support team immediately at info@phatbird.co.uk.
b. We may require supporting documentation, such as photographs, to validate the claim.
c. We will provide instructions for the return process and cover the return shipping costs for damaged or incorrect items.
d. Once we receive the returned item(s), we will process the refund or arrange for a replacement, as per your preference.
7. Contact Information
If you have any questions or concerns regarding our refund policy, please contact us at info@phatbird.co.uk.
Please note that our refund policy is subject to change without prior notice. It is your responsibility to review the refund policy before making a purchase. By making a purchase on PhatBird.co.uk, you acknowledge and agree to the terms and conditions of this refund policy.
