Returns are accepted within 14 days from the date you receive your order.

Products must be unused, unwashed, and in original condition with all tags attached.

Due to hygiene reasons, undergarments or swimwear are not eligible for return unless defective.

Contact our customer service at [your contact email] within 14 days of delivery to request a return.

Provide your order number, reason for return, and photos if the item is defective or damaged.

Customers are responsible for return shipping costs unless the item is defective or incorrect.

We recommend using a tracked shipping service for returns.

Refunds will be processed after we receive and inspect the returned items.

Refunds will be issued to the original payment method within 7-10 business days.

Shipping fees are non-refundable.

We do not offer direct exchanges. Please return the item for a refund and place a new order.

If you receive a defective or incorrect item, please contact us within 7 days of delivery.

We will arrange for a replacement or full refund including shipping costs.

Since products are shipped from Grafatti or AliExpress suppliers, delivery times may vary.

Phatbird Store is not responsible for customs fees, import duties, or delays caused by the shipping carrier or customs authorities.

Returns are accepted within 14 days from the date you receive your order.

Products must be unused, unwashed, and in original condition with all tags attached.

Due to hygiene reasons, undergarments or swimwear are not eligible for return unless defective.

Contact our customer service at [your contact email] within 14 days of delivery to request a return.

Provide your order number, reason for return, and photos if the item is defective or damaged.

Customers are responsible for return shipping costs unless the item is defective or incorrect.

We recommend using a tracked shipping service for returns.

Refunds will be processed after we receive and inspect the returned items.

Refunds will be issued to the original payment method within 7-10 business days.

Shipping fees are non-refundable.

We do not offer direct exchanges. Please return the item for a refund and place a new order.

If you receive a defective or incorrect item, please contact us within 7 days of delivery.

We will arrange for a replacement or full refund including shipping costs.

Since products are shipped from Grafatti or AliExpress suppliers, delivery times may vary.

Phatbird Store is not responsible for customs fees, import duties, or delays caused by the shipping carrier or customs authorities.